Enclosed please find a manual that will summarize the TJX social compliance program. TJX
considers this manual to be proprietary between us and our agents and vendors. Should you have
any questions regarding the information provided, please feel free to contact us as soon as
possible.
TJX requires all suppliers to be audited to local legal standards and to the TJX Vendor Code of
Conduct. TJX requests that all necessary parties have access to the corrective action plan (CAP),
and that they work together to ensure compliance.
If you have questions regarding TJX requirements, please send an e-mail to Marney Letendre at:
Marney_Letendre@tjx.com, ‘CHE’ HyoSeung Choi at hchoi@intlcompliance.com(CSCC), or
Anabela Fonseca at bela.fonesca@intertek.com(Intertek). We look forward to working with you
and your factory(s).
Best Regards,
Marney Letendre
TJX Global Social Compliance Manager
TJX Contact:
Marney Letendre
TJX Global Social Compliance Manager
770 Cochihuate Road
Framingham, MA 01701
Ph: (508) 390-2595
Fax: (508) 390-5123
Marney_Letendre@tjx.com
CSCC Contact:
‘Che’ HyoSeung Choi
Client Services Account Manager
66 Hudson Street, 1/F
Hoboken, NJ 07093
Ph: (201) 792-7540
Fax: (201) 792-4428
hchoi@intlcompliance.com
Intertek Contact:
Anabela Fonseca
Client Services Account Manager
70 Diamond Road
Springfield, NJ 07081
Ph: (973) 924-2510
Fax: (973) 379-5232
bela.fonseca@intertek.com
Confidential 3
TABLE OF CONTENTS
Introduction ………………………………………………………………………………………4
The TJX Companies, Inc. Vendor Code of Conduct ……………………………………...… 5
Agent Requirements …………………………………………………………………...…… 6
Vendor Requirements …………………………………………………………….…….…. 8
Audit Procedure Outline…………………………………………………………….…….…. 10
Factory evaluation Checklist ……………………………………………..………………..….. 12
Grading Scheme ………………………………………………………………………………. 14
Frequently Asked Questions …………………………………………………………………. 15
CSCC Regional Offices …………………………………………………….………………… 17
Intertek Regional Offices …………………………………………………….………………… 18
Factory Addition Form..………………………………………………………………………. 19
Confidential 4
INTRODUCTION
TJX is fully committed to operating our business in accordance not merely with applicable law,
but also the highest standards of business ethics. We hold our vendors to these same high
standards.
We strongly value the relationships that we have developed with our suppliers -- relationships
that we believe have been a key factor in TJX’s success. These relationships have been built on a
foundation of honesty, trust and a commitment to ethical business practices. It is therefore
important that our suppliers respect the laws and the cultures of the communities in which they
operate. Our suppliers must also respect the rights of the workers who manufacture products for
sale in TJX stores. TJX expects its suppliers to act responsibly and to do their best to ensure that
no abusive, exploitative or illegal conditions exist at their workplaces. TJX requires that
suppliers act in accordance with all applicable laws, as well as the accompanying TJX Vendor
Code of Conduct (“Code”). Where local or industry practices exceed the requirements of the
Code, the Code provides that the higher standard applies.
TJX has selected both Cal Safety Compliance Corp. (CSCC) and Intertek as its third-party
compliance monitors (“auditors”) to conduct inspections and verifications of manufacturing
facilities where TJX products are made. We require that all suppliers cooperate with the auditors
by providing verification that allows the auditors and/or TJX representatives to inspect its
facilities to ensure compliance with the Code. TJX’s Code applies to each purchase order
submitted to our suppliers. The information that the auditors gather will be made available to
factory management, vendor management, agent management, and TJX management, and will be
the basis for which improvements will be made.
The purpose of this document is to inform our suppliers of the mechanics of the compliance
program, and to allow them the opportunity to assess their practices and make improvements
prior to inspection.
Suppliers are expected to ensure that all factories meet TJX’s social compliance standards.
Suppliers must agree to take necessary correction actions and promptly remediate any noncompliance
in order to remain business partners with TJX.
about CSCC AND INTERTEK
CSCC and Intertek are world leaders in social responsibility education, training, and compliance.
CSCC and Intertek have significantly contributed to establishing the industry benchmark for
corporate social responsibility, having developed and implemented social compliance monitoring
programs for major brands and retailers, and manufacturers.
CSCC and Intertek’s compliance professionals are knowledgeable in the business practices,
country specific legal requirements, and universal health and safety standards necessary to
provide your firm with an independent, accurate third-party appraisal.
Confidential 5
THE TJX COMPANIES, INC. VENDOR CODE OF CONDUCT
TJX requires that all products offered for sale in our stores be produced in facilities that meet
specific criteria, as set forth below:
Compliance With Applicable Laws and Regulations: Our vendors and the factories in which
the merchandise they sell us is manufactured (collectively, our “vendors”) must comply with all
applicable laws and regulations, including but not limited to all environmental laws and
regulations, and all laws, regulations and internationally adopted restrictions concerning bribery
and corruption.
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